Is Your Organisation Efficient?
Are You Aware Of Wastage? |
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 It Pays To Get It Right
Optimize Your Resources
Our recent case study revealed an alarming level of unmeasured wastage.
Thrive employed a two level diagnosis:
Plant, systems, processes and tasks
People – those who perform the tasks and use the systems
THINGS + PEOPLE
ACCURATE + DYNAMIC
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Each step in your operation is a process.
Breakdown – Each process is broken down into sub-processes.
Breakdown – Each sub-process is broken down into tasks.
Breakdown – Each task is performed by a person and or platform (infrastructure).
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What we measure |
Process or business analysis |
Our differentiation - People efficiencies |
- The individual points / processes.
- Operational lines which include a series of these points.
- Series of interactions and crossings of these lines where the different processes interconnect.
- Interdepartmental interfaces - cleaners, meal suppliers, frontline services.
- External interfaces equipment coming in, environmental impacts and markets.
- Infrastructure behind all of that which carries it.
- Impacts of communication and processes as they flow through the system.
- Time, repetition, accuracy, resource.
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- Individuals’ efficiencies.
Competencies – professional & relationship dynamics – team – client /product.
Interpersonal and team efficiencies -> productivity.
Effects of individual thinking on processes and outcomes.
Impacts of stress.
Cost / benefits with respect to difficulty and cooperation of requests being carried out.
Degrees of cooperation, gate keeping, covert undermining....
- Process impacts
Percentage of tasks completed.
Time spent engaging staff in their tasks.
Impacts of other people on one’s ability to do the job.
Personal cost / benefit in relation to infrastructure.
Cost / benefit of leadership in each relevant point.
- Identify the culture and its impacts, both overt and covert.
- Competency has to match job description requirements. Job description has to match the process requirements. Process requirements have to match organisational requirements. Organisational requirements have to match ministerial (Board of directors) expectations and directives.
- Training / job readiness must be accurately aligned with performance requirements.
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| Beginning with the overall directive or intention, we refine down, refine down, refine down; gaining information and data at every point and layer in the overall process. Then we come back up to the surface bringing it alive. Adding in the interactive dynamic, which are the impacts the different features factors and people have upon each other - how the operation functions in reality. This reveals the full range of complexities which must be considered to get a truthful picture. |
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The process |
- We bring alive the measurements (data, information, statistics) by bringing in the people dynamic.
- This takes it from a static and therefore limited diagnosis to one that is truthful and accurate.
- Then and only then, can you look at the full range of influences and causation.
- This in turn delivers a full and accurate picture of what’s going on throughout the operation.
- This forms the basis for the development of effective remedies and astute budgetary decisions.
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raditionally the numbers game has formed the basis of directives and decision making. Effective sustainable solutions have proven elusive because of the limited nature of static data.
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How we do this |
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Partnership – strategic liaison with company / organization. |
| Level 1 – Data and Information collection. |
Level 2 – Dynamic Data |
Gathering existing business and statistical data. Discussions with key stakeholders.
- This allows us to create the framework / process map for the project.
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Surveys
Observations
Facilitated investigation |
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Important concepts |
| Alignment |
Factors have to align right from the beginning through each layer: documents, procedures, people
- Infrastructure – computers, policies & procedures
- Processes and tasks, files & information
- People
A failure to include the people layer must lead to a limited analysis and inefficient and impermanent outcomes. Wherever things are not aligned, wastage will occur. The fragmentation that is the basis for all misalignment will reproduce in time. |
| Systems |
All organisations are made up of parts and all of the parts interact and affect each other. Each organisation is in turn a part of a greater system of: market places, culture, environment etc. |
| Accuracy |
The study design must utilise methodologies that are best suited to evaluate a full range of efficiencies. Thrive at Work has developed innovative measurement and recording methods that are internationally unique. |
| Image |
Geological strata – if you’re going to build a house and do not receive an accurate geo report, the truthful nature of the structure of your land might will not be revealed. All maybe well for a while. However, when the inevitable storm hits the reality of the substructure will show itself – gas leakage, houses moving, subsidence....... |
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Thrive Efficiency Results ...
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Free efficiency consultation
Phone Sandy: 027 742 4223
Email: info@thriveatwork.biz |
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THRIVE AT WORK
A PROACTIVE SOLUTION |
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© 2009 - Thrive At Work
PO Box 95 Piha, Waitakere 0772, Ph: (64) 027 742 4223 |
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